One Account Saved From Churning Pays for your GoCSM

$297_/month

Unlimited Usage
Unlimited Users
All Features Included

And much more solutions aiming to reduce churn and extending your customers lifetime

Eagle-view Dashboard

Have an eagle view of your entire client base, track key metrics, and identify potential churn risks at a glance.

Premium Contacts

Include every user within your GHL agency as a contact and recognize each sub-account as a separate company. Identify decision-makers as Premium contacts to ensure they receive prioritized attention and maintain healthy relationships, minimizing the risk of churn.

Product Adoption

Track your customers’ time spent on features, automatically offer support for low usage, and notify them about unused features with the option to schedule a demo call (all customizable by you).

Login Tracker

Automate actions and notifications for the premium users who haven’t logged in for a specified number of days, streamlining outreach and other tasks in a simple GHL workflow.

Simplified Ticketing

Prioritize, categorize, and delegate tickets effortlessly, ensuring efficient issue resolution and request management.

Knowledge-base

Flexible & agile customer portal, where you can browse our WL help documents and deploy them to be published on your customer portal as is or apply your edits, or simply add your own help documents.

Forums

Foster a collaborative community where customers can connect, share knowledge, tips and tricks, or receive announcements from you.

Data driven customer health score

Insights on customer satisfaction levels, features usage, login frequency, and referrals.

GoCSM requires GHL Pro Plan, click here to save on your upgrade

Practice the real SaaS business

We all entered the realm of reselling the HighLevel solutions with the shared vision of achieving the SaaS model, collecting subscriptions in exchange of the software.

However, we found ourselves similar to marketing agencies suffering from high churns and the need for fully DFY services. If you want to run a SaaS business, ask yourself these questions:

Are they happy?

GoCSM will assess the happiness levels of your customers and companies through a range of actions and interactions.

Are they fully dependent on it?

We all want them to be fully dependent on our system. GoCSM scans for underutilized features and triggers actions to enhance user dependency and retention.

Are they using it?

If users don't use a subscription, they cancel it. GoCSM notifies you of users inactive for a set period, triggering customizable actions within your workflow.

Are they moving up on your Value Ladder?

Customer support isn't customer success; it's about guiding customers through your value ladder to achieve the unique core value they initially signed up for.

Impacts

Increase in FCR First Contact Resolution

increase in customer satisfaction score

increase in customer engagement

reduction in customer churn rate

Starting with GoCSM is a breeze

Just follow these three steps, and enjoy the growth

1. Connect

2. White-label

White label your GoCSM under your brand and domain, e.g. support.yourdomain.com

3. Launch

Launch your own CSM practice and turn your at-risk customers into permanent subscribers

Trusted by thriving GHL Agencies

Frequently Asked Questions

Can I get a live demo of GoCSM?

Unfortunately, we do not provide live demos, but we do offer pre recorded demo videos and a 14-day free trial.

How simple is it to integrate GoCSM with GHL?

After signing up for GoCSM, navigate to Settings > Integrations, where you’ll find a unique link. Simply create a custom link at your agency level and log in to GoCSM using this link. The system will then begin reading your sub-accounts and their users automatically.

For detailed step-by-step onboarding instructions, you can access documents within the system or visit our help center.

Do you guys support my customers?

No we do not. If you decide to utilize GoCSM, you will handle everything yourself. However, by using GoCSM, you gain a clearer understanding and overview of your customers’ overall health, as well as insights into individual customer needs.

GoCSM serves as both a software and a customer success practice, aimed at reducing churn

How can GoCSM help improve customer retention rates?

GoCSM provides tools to monitor customer health through four key elements:

1. Customer satisfaction level.

2. Customer product adoption.

3. Customer login frequency.

4. Referral requests history.

Based on our extensive experience, we have observed significant improvements in customer retention when Saas companies prioritize these four elements.

What sets GoCSM apart from other customer support & ticketing platforms?

While customer support and answering customer questions are not necessarily synonymous with customer success, utilizing GoCSM enables your CSM specialists to understand their next steps with the customer, bringing them closer to account success and the top health score. This approach secures long-term customer relationships and maximizes lifetime value.

What level of customer support do you provide to users of GoCSM?

Our dedicated customer success team is available to assist you with any questions or issues you may have. We are committed to ensuring your success with GoCSM.

If You Go HighLevel,

You Should GoCSM

Recurring revenue in SaaS is fantastic, but churn can leave you scrambling like any marketing agency, constantly acquiring new customers just to stay afloat. GoCSM empowers you to break free from that cycle by stopping cancellations before they happen.